Frequently Asked Questions

You have questions ... we have answers.  Here you'll find some common questions and how/where you can find the answer.

And, if your question is not answered here, you can reach us using our Contact Us form or by calling us at (877) 678-7447.

Does Horizon Lines offer shipping services that will meet my needs?

We offer full-service, door-to-door shipping within the continental United States and Alaska. You can find more detailed information related to our services under Shipping Solutions >> Where We Ship.

How much will it cost me to move my freight?

To receive a customized rate quote today, please complete our Rate Quote Request Form.  Or, call us at (877) 678-7447 & Press 5.

How do I make a booking with Horizon Lines?

Our online customer portal NetCaptain® allows customers to make and manage their bookings with us.  Please reference our NetCaptain® page for more information including instructions on how to create an account.

If you do not have a NetCaptain® account and do not wish to create one at this time, we also have an online Make a Booking Form.  Or, you can reach out to our knowledgeable Customer Service team by calling us at (877) 678-7447 and Press 2.

Where is my cargo?

Perhaps the most commonly-asked question in our industry and we understand why.  That's why we provide 24/7 container tracking on our website.  Visit our homepage and click on the "CONTAINER SEARCH" tab in the middle of the page.  Enter your container number and the start and end date of your shipment timeframe to see a full history of activities for your shipment.

What is NetCaptain® and what do I have to get access to it?

NetCaptain® our free, custom-built customer portal that gives Horizon Lines customers 24/7 access to the industry’s most comprehensive online portal of eTools.  Using NetCaptain® our customers can:

  • Create & edit bookings
  • Submit shipping instructions
  • Track & trace shipments
  • Configure shipment alerts
  • Create & schedule reports
  • View sailing schedules
  • Track vessels

Take control of your supply chain today by signing up for a NetCaptain® account.  Click here to find out how.

Where I can find detailed information about shipping my household goods and/or personal vehicle?

We specialize in moving personal vehicles and household goods within the continental United States and Alaska.  Our goal is to remove the hassle and simplify the process for our customers.  Visit our Shipping Solutions >> Vehicles & Household Goods page for more information.

Where can I find shipping forms?

Visit our Forms and Documents page for links to all of our online shipping forms. 

Where I can find terminal hours, cargo cut-off times and terminal contact information?

All of the information that you need related to our terminal operations can be found on our Terminal Information page. 

I have hazardous cargo to move.  How can I check the hazardous compatibility of my cargo?

We have the perfect tool to help you check hazardous cargo compatibility: HazCaptain®.  And, the best part is it's absolutely free

I am interested in employment with Horizon Lines.  Where can I find employment information?

At Horizon Lines, you will have the opportunity to work with some of the most experienced and passionate people in the transportation industry. Visit our Careers page for more information on open positions, employee benefits and contact information.

What is Horizon Lines doing to protect our environment?

Environmental stewardship is a fundamental tenet at Horizon Lines. Since man first set sail on a ship laden with cargo, our economic prosperity has been intertwined with the efficient transport of goods. We recognize that protecting the environment so future generations can enjoy that prosperity has become an essential ingredient in sustainable world trade.

The Horizon Green Initiative seeks to better understand and measure transportation’s impact on the environment, and to develop programs that incorporate environmental thinking and mitigation into our core operations.