Who We Are

Our people set us apart.

Behind each shipment is a team of dedicated Horizon Lines professionals who are all in the business of providing exceptional customer service.  These are just a few of our dedicated team members who are ready and waiting to assist you.

Our customer service teams are strategically positioned across the country to give our customers the highest level of support and guidance throughout the shipping process.  These associates are second to none and look forward to the opportunity to assist you with your transportation needs.

Clarisol Cheveres
Service Delivery Manager, San Juan Office

Accountable. Trustworthy. Easygoing. In three words, this is how Clarisol Cheveres’ co-workers and friends would describe her. Over the past 12 years at Horizon Lines, these three characteristics have allowed Clarisol to excel in various positions including Freight Cashier, Documentation Supervisor and her current role, Cargo Service Delivery Manager in the Puerto Rico office.

Clarisol describes her job in one word: Dynamic. She thrives on the daily unpredictability. One day she may be hand delivering BOL’s to the home of her contact at the US Department of Agricultural (this actually happened!) or solving a seemingly impossible logistics issue. Clarisol gets satisfaction from solving problems, overcoming immense obstacles and getting the freight delivered to the customer, no matter what.
 

Always There. Always Delivering.®

For Clarisol, this means commitment to our customers; instilling trust; ensuring our customers know their cargo is safe in our hands.

“To hear a customer say ‘Thank You’ and to know your efforts have contributed to that company’s success, that gives me great satisfaction.”  - Clarisol Cheveres

When she’s not in the office, Clarisol can be found at the gym working off stress in a spin class, or spending time with her family. She is one of seven children, and says the relationship with her mother is her most prized possession. Her mother taught her the value of being a responsible, sensitive and independent woman.

   

Look no further for the most knowledgeable and supportive sales team in the industry.  They are not just account managers ... they are true business partners who are always ready to help you solve your domestic transportation challenges.

Edward Burgos
Senior Account Manager, Central Region

“Our people are the best. Even on the most hectic days, they go the extra mile; that is something you don’t see that very often when you are looking for customer care.”
– Edward Burgos

The way Edward describes his co-workers is exactly how they would describe him. They would also say he’s outgoing, charismatic and never met a stranger. He has had plenty of opportunities to display these character traits over the last 12 years with Horizon Lines in roles such as Marine Supervisor, Yard Supervisor and Agency Manager, and in his current role of Senior Account Manager.
 

Always There. Always Delivering.®

For Edward, this means striving to say ‘Yes’ to every customer's request. It means making a sincere commitment to provide a personalized, enjoyable and hassle free shipping experience, start to finish.

On the weekends, Edward can be found spending time with his family in the suburbs of Chicago where they recently relocated from Puerto Rico. His two very active children keep him and his wife running from one sports event to another, a large grin on his face, playing the ‘proud papa’ role as he so glowingly described.

   

When it's time to execute, our operational team members really shine.  Decades of experience has given these associates the knowledge they need to get your cargo from origin to destination as quickly and safely as possible. 

Mary J. Brown
Export Cargo Services Supervisor, Oakland

“Break it down, keep it light and give it to them honestly….preferably in song.” – Mary J. Brown

If you’ve ever had the pleasure of interacting with Mary J. Brown, you know what we’re talking about. Her joyful, lighthearted nature coupled with her beautiful singing voice has the ability to instantly set customer or co-worker at ease. Mary has spent the last 23 years at Horizon Lines in the Cargo Services department, her most current role being Supervisor. With her experience comes confidence and a true passion for her work.

Mary thrives in the fast paced, high stakes environment at the Port of Oakland. Her daily interactions with the US Coast Guard, truckers, dispatchers and vessel planners ensure there is never a dull moment. She faces every challenge as an opportunity for improvement. “At the end of the day,” Mary says, “I just want to be an asset to Horizon Lines.”
 

Always There. Always Delivering.®

For Mary, this means distinguishing ourselves from the competition through impeccable customer service. She does this by educating our customers and setting realistic expectations in advance. By being honest and making it right. She believes that’s why customers come back, because we’re honest.

When she’s not at the Port of Oakland, you’ll find Mary singing. She is an avid singer at her church and even freelances for weddings and special events. If she’s not singing, she’s spending time with her close knit family sharing a laugh and a smile.